Customer Profiles
+52%
Sales Generation
+22%
Loyalty Redemption
+7%

“The platform has a user-friendly, customizable loyalty program that has led to improved customer retention rates and increased customer satisfaction which in turn has helped boost our sales.”

Ihab Hilal – Regional Operations Manager

CUSTOMER LIFECYCLE AUTOMATION & MARKETING

  • Achieved 65% Engagement rate
  • Achieved 15% re-engagement rate of at-risk customers
  • Achieved 22% of increased sales during dinner hours through targeted campaigns

Customer Data Enrichment

  • 52% of 2019 active customers with completed customer profiles
  • Consistent and clean customer data through full POS integration and customer data capturing apps
  • Collecting customer profiles by restricting redemption of loyalty points only to customers with profile

LOYALTY PROGRAM AND VOUCHERS

  • Achieved an increase of 7% redemption rate
  • Achieved 46% return rate with voucher incentives for monthly top customers
  • Achieved 10% reactivation rate of lapsed customers