Customer Engagement
+90%
Sales Generation
+60%
Voucher Redemption
+15%

“UrbanBuz solution includes many modules that help you better understand and intelligently reach your client, including loyalty programs, tailor-made packages and automated voucher systems. It, in this way, allows business owners to be back in control, and eliminates out human error which does occur easily in busy front desks.”

Dr. Ellen Kruijning – Co-founder of ABVC

CUSTOMER DATA MANAGEMENT

  • Clean and organized large data records with a 360-degree view of customer
  • Consistent data capture and omni-channel visibility across both brands
  • Understand and utilize customer data better based on customer profile as well as pet profile

CUSTOMER LIFECYCLE AUTOMATION & MARKETING

  • Achieved more than 90% Engagement rate
  • Relevant communication based on their loyalty / pet species / services availed etc.

LOYALTY PROGRAM AND VOUCHERS

  • Achieved 60% increase in members revenue YoY
  • Achieved 15% increase in revenues through celebratory vouchers