Customer Journey Mapping
Visualize and map processes and services from the customer's perspective in order to improve the customer journey across all customer touchpoints
360o Customer View
Capture all your customer interactions across all touch points; in order to build a unified view of customers that helps in delivering an exceptional customer experience
Get the ability to dynamically identify the 20% of your customers who generate 80% of your revenues or the lapsed customers, or the ones you are about to lose, or any other segment based on any criteria of your choosing
Data Cleansing and Enrichment
Cleanse and standardize data across all channels. Enrich customer data with actionable demographical profile data.
Powerful Clienteling app
Empower your staff with an intelligent clienteling app that provides real time info about the customer (First Transaction, Last Transaction, Total Spend, Etc..)
Lead Generation Source
Identify and map your lead generation to visualize the most significant source with the highest customer conversion rate.
Engage in Real-Time
Trigger real-time automated personalized, relevant communication and recommendations based on live insights about customers' behavioral and demographical data.
Quickly and easily launch targeted campaigns with the possibility of A/B testing for the audience you chose or the segment you defined and track their performance in real time.
Become much more customer centric through using an intelligent feedback mechanism; that will help you spot new trends, improves your service, identify customers' preferences and show your customers that their opinion matters
Sales Associates' Clienteling App
Provide your sales associates with easy access to detailed information about their customers' personal shopping history to help facilitate engagement between the associates and their customer which could assist with recommendations and increased revenues.
Multi-Country Loyalty Program
Easily setup your multi-tiered global loyalty program, in order to connect better with your worldly customers
Define different incentives by location, product, date range or for any particular social behavior; depending on your current objectives
Adapt New Trends
Keep your loyalty program fresh and up-to-date with new customer trends in order to keep the members highly engaged with the program.
Keep your loyalty members and your customers in the know by creating a personalized microsite to your members where they can easily access their personal info, their loyalty tier, their points balance, expiry, history, personal info, and personalized offers and vouchers
Gain clear customer knowledge through real-time insights into who are these customers, what they bought, when and via which channels and start taking data-based marketing decisions.
Track the performance of each marketing campaign, in order to adjust and improve ROI along the way
Get real-time access to the distribution of members across tiers and track the key metrics you are monitoring
Convert your data into intelligence that will help you in your digital transformation journey