Target The Right Customers with the right message

Engage your customers by collecting relevant feedback at the right time and through their preferred communication channel.​

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Build Simple Or Complex Surveys

Whether it is a simple NPS survey or a service feedback matrix, you can easily create and design surveys to meet your specific needs.

  • Ready to use survey templates
  • Powerful branching logic
  • Complete control of branding
  • Readily available library of question types

Distribute Survey Through Any Channel

Collect feedback from customers across different channels, online, and in-store.

  • Surveys can be setup on tablets
  • Send surveys through Email or SMS campaigns
  • Automatically trigger feedback after transactions
  • Send surveys through Whatsapp that customers can answer directly from Whatsapp through our advanced chatbots

Gain Full Control Over How You Collect Feedback

Easily manage how, when, and how often a customer is sent a survey in order not to annoy customers

  • Set up a grace period to stop sending survey to the same customer once he/she answers it
  • Link survey questions to Customer Profile to directly enrich your customer data
  • Set up a time window for customers to answer the survey along with reminders

Track and Analyze Results in Real Time

Analyze and share results that power smart decisions and look great, too.

  • Escalate negative feedback immediately to specific staff members through Email or SMS for quick action
  • Insightful real time reports and dashboards