Target The Right Customers with the right message
Build Simple Or Complex Surveys
Whether it is a simple NPS survey or a service feedback matrix, you can easily create and design surveys to meet your specific needs.
- Ready to use survey templates
- Powerful branching logic
- Complete control of branding
- Readily available library of question types
Distribute Survey Through Any Channel
Collect feedback from customers across different channels, online, and in-store.
- Surveys can be setup on tablets
- Send surveys through Email or SMS campaigns
- Automatically trigger feedback after transactions
- Send surveys through Whatsapp that customers can answer directly from Whatsapp through our advanced chatbots
Gain Full Control Over How You Collect Feedback
Easily manage how, when, and how often a customer is sent a survey in order not to annoy customers
- Set up a grace period to stop sending survey to the same customer once he/she answers it
- Link survey questions to Customer Profile to directly enrich your customer data
- Set up a time window for customers to answer the survey along with reminders
Track and Analyze Results in Real Time
Analyze and share results that power smart decisions and look great, too.
- Escalate negative feedback immediately to specific staff members through Email or SMS for quick action
- Insightful real time reports and dashboards