Boost engagement, increase loyalty, and drive growth by reaching out to customers across different channels, collecting their feedback in an efficient and convenient and acting on their feedback in a timely manner.
Easily build feedback forms to collect input from your customers across different channels from NPS scores to post transaction and product feedback and more.
Conditional logic lets you ask the right follow-up questions and skip the rest. Make your Surveys feel less like interrogations, and more like conversations.
Reach out to your customers for feedback across SMS, Email, WhatsApp, or even on a tablet at the store where they can easily check in and provide their input
Customer Feedback fully integrated with our CDP so you can avoid asking customers questions that your should already know the answers to like their name, email, where they shopped, etc. to create a great customer experience.
Ask relevant questions at the right time to collect important profile data.
Link your feedback questions directly to your customer profile fields so your customers feedback becomes part of their profile for better long term data enrichment.
Setup escalation emails so each branch manager would get alerts whenever one of their customers provide negative or unsatisfactory feedback.
Your brand and branch managers will have all the information they need in their inbox to quickly take action and turn an unhappy customer into a satisfied one.
Let our system automatically follow up with customers who did not provide feedback (or those who did)
View in real time your customers engagement in providing feedback along with detailed views about each feedback that was sent.
Easily download your data for further analysis and actions.
UrbanBuz Feedback Product seamlessly integrates with our full suite of Marketing Technology products like
By having Customer Feedback a part of our customer journey management platform, you can easily collect relevant and timely feedback to create great customer experiences.
Launch your CDP and customer experience suite quickly and give customers the best experience in the shortest time possible
Give marketing and customer experience teams control with a customer journey platform designed for them and that speaks their language
Get the help you need from on-boarding to best practices from our experienced customer success team