Create A Deep Engagement With Customers, Nurturing Customer Loyalty And Driving Sales
Know Your Customers
UB Clienteling supports your Store Associate in managing customers by providing a 360°, real-time view of online basket, previous purchases, interactions, notes, appointments and service tickets.
- Access a 360° view of the customer on the shop floor
- View all customer interactions (online basket, purchases, tasks, appointments, communication, Loyalty, Vouchers, etc.)
- Register new customers and update customer profiles
Communicate With Your Customers
Enable the Store Associate to communicate with customers through their preferred method of communication, whether that be Whatsapp, Email, SMS, Social Media, etc.
- Interact with customers after they leave the store with personalized messages through SMS, Email, Whatsapp, WeChat, Facebook Messenger, and more
- Use templates to say just the right thing
- Monitor and record all communications for better tracking
- Valuable history passed along to future associates
Manager View
Provide Store Manager with a real-time overview of all sales activity including Store Associate KPI’s, upcoming appointments, New Customers, Linked Transactions, etc.
- Help Store Managers to efficiently manage their stores and their staff’s daily activities
- Quick access to KPIs and performance metrics
- Quick access to store Customers data and VIP lists.
Bridge Gap Between Online and Offline
Enable your staff to view shopping preferences of customers along with any product interests
- View abandoned carts by customers
- View product recommendations
- View full product catalogs
- View customers wish List
Black Book Management
- Manage VIP lists
- Take notes, track birthdays and anniversaries